MEMBER MEETING SURVEY RANKINGS AND FEEDBACK

Sorry this has taken a bit long to get back to you, but I have been swamped and I wanted to take some time to digest all of it.  So let’s get right into it.  What follows are the survey questions with your averaged scores and my comments.

 
  1. HOW WAS THE HOTEL AND ITS SERVICE OVERALL?
    1. The average overall score was 8.4 out of 10.

Lots of members really liked the hotel and said they would love to come back.  A few said the food was good, several said the food was not so good.  However, this score is consistent with our past hotel choices which ranked quite high.

    1. If you look at the value for the money, you can not really compare a hotel charging you effectively $128.00 a night, if you got your third night free, with some of our other choice hotels.  The Meridian’s rankings stand up pretty well.  I would agree with those that thought the food was a bit lacking.

  1. HOW DO YOU RANK THE MEETING OVERALL

    1. The average overall score was 8.7 out of 10.  A B+ in anyone’s book, but a little below some of our past meetings.  I will share comments later.

  1. HOW WOULD YOU RANK THE SOCIAL EVENTS?
    1. The overall average score was 7.3, which is low compared to previous meetings

    1. We took a hit here primarily because of the Gala Dinner night and the Entertainment.  Frankly, I was really disappointed with the entertainment as well.  It was far to short and not interactive enough.  When someone sells you on a FIRE SHOW, it sounds pretty good.  Every year scheduling entertainment gets harder and harder as we do not want to repeat the same show and you can only see so many traditional dancers.  We will keep working on this.

    1. However, I do want to make the point that I think the Gala Dinner is an important part of our meeting.  Outside our cocktail party, it is the only time we all get to sit together and relax, hopefully in a fun setting.  I always enjoy everybody getting to let loose a little and I think it is great to see each other “not in the office” so to speak.  I think this helps build relationships which is a major objective of our meeting.

    1. As to cost, I sometimes hear people complain about this.  Of course some people always complain about cost.  On the face of it, you have to remember that for $160 or so, you are getting a cocktail hour and a half usually, sometimes with wine during dinner, a fully catered dinner and an entertainment event, as well as, rental of the venue.  You might be able to go to town and buy all of this for $30.00 less but you would miss the opportunity to continue to expand relationships with the group.

  1. MEETING CONTENT

    1. The overall average score was 7.7.  This is in line if not just a little low versus other meetings.

  1. PRESENTATONS

    1. We usually get hit here but the rankings were a respectable 7.9.

  1. ONE ON ONE TIME

    1. The rankings here were good at 8.2.

    1. Several members commented on the fall off of Saturday attendance and missed One on One Meetings.  We are considering changing the format of the meeting to deal with this by moving the meeting all up one day so we finish on a Friday.  If you have any ideas here, please let us know.

  1. HOW WOULD RANK THE OVERALL VALUE OF THE MEETING

    1. It’s great to get our highest ranking, 8.6 on this point. I couldn’t agree more.


MEMBER MEETING SURVEY COMMENTS

Every year at our Annual Meeting we ask for comments on our Meeting Survey Sheets.  I will summarize these for you here and add some of my comments.  Due to the number of comments, not all of your individual comments could be shared. Some comments refer to issues that we have addressed before; I may not take the time address it here again.  These are in no particular order.

 

FUTURE MEETING LOCATIONS

24 members commented on this and interestingly enough Africa came out with the most votes at 5, then Mauritius at 4 and Bali with 3. Australia, Brazil, Dominican Republic, Fiji, Macau, Sri Lanka, China and Vietnam all had 2 each.  A couple of members wouldn’t mind returning to Phuket.

It seems we get our best meetings when we mix a nice resort, with a beach and a chance to unwind.  We’ve talked about this as a group and the comments I got back from Phuket are consistent with this.

The overall consensus was that members would be willing to pay more for hotel rooms than the $150.00 a night guideline I now use, if it meant better locations and accommodations.  Again, the number mentioned most often was $200.00.

I try to subscribe to the idea that it is best to move the meeting around from year to year.  However, I also look carefully at value for the money.  Given that this last meeting was the least expensive of all our meetings, I didn’t think returning to Phuket would be difficult, in fact it was well received.  One reason, of course, was that we had a lot of new members this year.  In this upcoming year, I will again try to move our location with these goals in mind.

MEETING SCHEDULE

Our current schedule has us starting with a cocktail party on Wednesday evening and ending Saturday.  Unfortunately, we had quite a fall off in attendance on Saturday.  Due to the drop off of attendance and comments by several members, we are looking at changing this format for the upcoming year.   I will survey the members and the advisory board in regards to some new formats.

MEETING ENTERTAINMENT

This was already touched on in the Survey results and I agree the entertainment at the Gala Dinner was lacking.  Please see my comments on the Survey Rankings Report.

ONE ON ONE MEETINGS

This year we tried something new and it didn’t work.  In the past we would change our room set up from class room style to round table for the One on One Meetings.   This year, we started with round tables and didn’t change them.  However, the round tables were too large. The overwhelming feedback was that it didn’t provide enough privacy and too many meetings were scheduled at the same table.  We will not repeat this mistake again.  Next year we will either have much smaller rounds or class room style seating with more spacing.

MEMBER PRESENTATIONS

There were a number of members who wanted more presentations from members about their business.  Certainly we can invite our host, when we have one, to do a presentation and in fact we often extend this invitation.  It is very difficult to ask every member to give a short presentation about their company as we just do not have the time for this and as we continue to grow, this can really get out of hand.  New members get a chance to do this at the new member orientation, but I understand that the rest of the membership is not a part of this and does not get this opportunity.  We will look into ways to include more of this next year.

A number of members asked for presentations relating to sales, methods and techniques.  We have done presentations like this in the past, but I am always up for more. We have had outside speakers in the past, in fact we tried last year in Manila, but the feedback was not good.

The idea was put forward that we should do a survey for business passed through the network before the next meeting.  I think this is a great idea and we will try it.  What we find most times is that we get limited responses from our busy members when we ask for such things.  But, I will try this in the upcoming year.

MARKETING IDEAS

There were a number of good follow up ideas for marketing.

One idea was putting up a profile page of a member on a weekly basis.  We have tried versions of this in the past.  When we have gone out to members for input, we received very few responses.  However, I like the idea of trying to raise profiles so we will see if we can come up with something here.

Another thought was a newsletter among the members sharing information about new projects in particular areas.  Again, member feedback is necessary or these things tend to die out.  Maybe we can find some other sources for information.

We have often talked about a success bulletin, and this is somewhat difficult if we do not hear from you.  We will get more proactive in contacting the members to see what we can generate.

The idea I liked the best is to explore Linked In and Face book as applications for Globalink.  As I do not know much about these myself, I will have to defer to some folks around the office, but we will look into this as well.

 

MEMBER MEETING SURVEY RANKINGS AND FEEDBACK

Sorry this has taken a bit long to get back to you, but I have been swamped and I wanted to take some time to digest all of it.  So let’s get right into it.  What follows are the survey questions with your averaged scores and my comments.

 
  1. HOW WAS THE HOTEL AND ITS SERVICE OVERALL?
    1. The average overall score was 8.4 out of 10.

Lots of members really liked the hotel and said they would love to come back.  A few said the food was good, several said the food was not so good.  However, this score is consistent with our past hotel choices which ranked quite high.

    1. If you look at the value for the money, you can not really compare a hotel charging you effectively $128.00 a night, if you got your third night free, with some of our other choice hotels.  The Meridian’s rankings stand up pretty well.  I would agree with those that thought the food was a bit lacking.

  1. HOW DO YOU RANK THE MEETING OVERALL

    1. The average overall score was 8.7 out of 10.  A B+ in anyone’s book, but a little below some of our past meetings.  I will share comments later.

  1. HOW WOULD YOU RANK THE SOCIAL EVENTS?
    1. The overall average score was 7.3, which is low compared to previous meetings

    1. We took a hit here primarily because of the Gala Dinner night and the Entertainment.  Frankly, I was really disappointed with the entertainment as well.  It was far to short and not interactive enough.  When someone sells you on a FIRE SHOW, it sounds pretty good.  Every year scheduling entertainment gets harder and harder as we do not want to repeat the same show and you can only see so many traditional dancers.  We will keep working on this.

    1. However, I do want to make the point that I think the Gala Dinner is an important part of our meeting.  Outside our cocktail party, it is the only time we all get to sit together and relax, hopefully in a fun setting.  I always enjoy everybody getting to let loose a little and I think it is great to see each other “not in the office” so to speak.  I think this helps build relationships which is a major objective of our meeting.

    1. As to cost, I sometimes hear people complain about this.  Of course some people always complain about cost.  On the face of it, you have to remember that for $160 or so, you are getting a cocktail hour and a half usually, sometimes with wine during dinner, a fully catered dinner and an entertainment event, as well as, rental of the venue.  You might be able to go to town and buy all of this for $30.00 less but you would miss the opportunity to continue to expand relationships with the group.

  1. MEETING CONTENT

    1. The overall average score was 7.7.  This is in line if not just a little low versus other meetings.

  1. PRESENTATONS

    1. We usually get hit here but the rankings were a respectable 7.9.

  1. ONE ON ONE TIME

    1. The rankings here were good at 8.2.

    1. Several members commented on the fall off of Saturday attendance and missed One on One Meetings.  We are considering changing the format of the meeting to deal with this by moving the meeting all up one day so we finish on a Friday.  If you have any ideas here, please let us know.

  1. HOW WOULD RANK THE OVERALL VALUE OF THE MEETING

    1. It’s great to get our highest ranking, 8.6 on this point. I couldn’t agree more.


MEMBER MEETING SURVEY COMMENTS

Every year at our Annual Meeting we ask for comments on our Meeting Survey Sheets.  I will summarize these for you here and add some of my comments.  Due to the number of comments, not all of your individual comments could be shared. Some comments refer to issues that we have addressed before; I may not take the time address it here again.  These are in no particular order.

 

FUTURE MEETING LOCATIONS

24 members commented on this and interestingly enough Africa came out with the most votes at 5, then Mauritius at 4 and Bali with 3. Australia, Brazil, Dominican Republic, Fiji, Macau, Sri Lanka, China and Vietnam all had 2 each.  A couple of members wouldn’t mind returning to Phuket.

It seems we get our best meetings when we mix a nice resort, with a beach and a chance to unwind.  We’ve talked about this as a group and the comments I got back from Phuket are consistent with this.

The overall consensus was that members would be willing to pay more for hotel rooms than the $150.00 a night guideline I now use, if it meant better locations and accommodations.  Again, the number mentioned most often was $200.00.

I try to subscribe to the idea that it is best to move the meeting around from year to year.  However, I also look carefully at value for the money.  Given that this last meeting was the least expensive of all our meetings, I didn’t think returning to Phuket would be difficult, in fact it was well received.  One reason, of course, was that we had a lot of new members this year.  In this upcoming year, I will again try to move our location with these goals in mind.

MEETING SCHEDULE

Our current schedule has us starting with a cocktail party on Wednesday evening and ending Saturday.  Unfortunately, we had quite a fall off in attendance on Saturday.  Due to the drop off of attendance and comments by several members, we are looking at changing this format for the upcoming year.   I will survey the members and the advisory board in regards to some new formats.

MEETING ENTERTAINMENT

This was already touched on in the Survey results and I agree the entertainment at the Gala Dinner was lacking.  Please see my comments on the Survey Rankings Report.

ONE ON ONE MEETINGS

This year we tried something new and it didn’t work.  In the past we would change our room set up from class room style to round table for the One on One Meetings.   This year, we started with round tables and didn’t change them.  However, the round tables were too large. The overwhelming feedback was that it didn’t provide enough privacy and too many meetings were scheduled at the same table.  We will not repeat this mistake again.  Next year we will either have much smaller rounds or class room style seating with more spacing.

MEMBER PRESENTATIONS

There were a number of members who wanted more presentations from members about their business.  Certainly we can invite our host, when we have one, to do a presentation and in fact we often extend this invitation.  It is very difficult to ask every member to give a short presentation about their company as we just do not have the time for this and as we continue to grow, this can really get out of hand.  New members get a chance to do this at the new member orientation, but I understand that the rest of the membership is not a part of this and does not get this opportunity.  We will look into ways to include more of this next year.

A number of members asked for presentations relating to sales, methods and techniques.  We have done presentations like this in the past, but I am always up for more. We have had outside speakers in the past, in fact we tried last year in Manila, but the feedback was not good.

The idea was put forward that we should do a survey for business passed through the network before the next meeting.  I think this is a great idea and we will try it.  What we find most times is that we get limited responses from our busy members when we ask for such things.  But, I will try this in the upcoming year.

MARKETING IDEAS

There were a number of good follow up ideas for marketing.

One idea was putting up a profile page of a member on a weekly basis.  We have tried versions of this in the past.  When we have gone out to members for input, we received very few responses.  However, I like the idea of trying to raise profiles so we will see if we can come up with something here.

Another thought was a newsletter among the members sharing information about new projects in particular areas.  Again, member feedback is necessary or these things tend to die out.  Maybe we can find some other sources for information.

We have often talked about a success bulletin, and this is somewhat difficult if we do not hear from you.  We will get more proactive in contacting the members to see what we can generate.

The idea I liked the best is to explore Linked In and Face book as applications for Globalink.  As I do not know much about these myself, I will have to defer to some folks around the office, but we will look into this as well.